TERMS & CONDITIONS

UNBOUND — Confidentiality Policy

Last updated: March 2026

This policy explains what you can expect in terms of confidentiality when you engage with UNBOUND, and where the limits of that confidentiality lie. It applies across all services: the self-guided course, the group cohort, and one-to-one sessions.

1. Why Confidentiality Matters

Confidentiality is the foundation of honest engagement with any recovery process. Men engaging with UNBOUND are often sharing things they have never told anyone — struggles with pornography, compulsive sexual behaviour, the impact on their relationships, and the shame that comes with it.

We take that trust seriously. We handle everything you share with discretion, care, and purpose.

2. What We Will Keep Confidential

In the normal course of your engagement with UNBOUND, we will not share what you tell us with anyone outside the programme. This includes your participation in UNBOUND, your assessment responses, what you share in one-to-one sessions, and what you share in written submissions or programme check-ins.

We will not disclose your identity, your struggles, or your progress to third parties — including family members, employers, churches, or other organisations — without your written consent.

3. The Limits of Confidentiality

Confidentiality is not absolute. There are specific circumstances where we are either legally required, or have a professional duty of care, to act in ways that go beyond the normal confidentiality commitment. Those circumstances are set out below.

Where it is safe and practically possible to do so, we will always try to discuss any potential breach of confidentiality with you before taking action. There are situations — particularly where there is immediate risk to life — where the urgency of the situation means this may not be possible.

3.1 Risk of Serious Harm to Self

If you disclose information suggesting you are at serious risk of harm to yourself — including suicidal intent with a specific plan — we have a duty of care to act. This may include strongly encouraging you to contact emergency services or a crisis helpline, and in extreme circumstances, contacting emergency services ourselves if we believe there is an immediate risk to your life.

3.2 Risk of Harm to Others

If you disclose information suggesting you are at risk of causing serious harm to another person, we may be required to take action to protect that person. This is rare, but the safety of third parties can override confidentiality.

3.3 Child Protection

This is an absolute obligation with no exceptions.

If you disclose information suggesting that a child is being, or is at risk of being, abused, neglected, or exploited, this disclosure cannot remain confidential. We have a legal and moral obligation to refer this information to the appropriate authorities — such as local authority children’s services or the police. This applies regardless of when the abuse occurred and regardless of whether the child is known to us.

3.4 Court Order or Legal Requirement

If we are served with a valid court order requiring us to disclose information about you, we are required by law to comply. We would inform you of this if legally permitted to do so.

3.5 Supervision and Professional Consultation

The programme founder may occasionally consult with a trusted colleague or clinical supervisor about a particular situation. Where this occurs, it is done without disclosing your identifying information. This is standard practice in support-based and clinical work, and is done to ensure you receive the best possible care.

4. Group Cohort Confidentiality

The group cohort involves multiple participants engaging with the same programme content. What is shared within the group — whether in the WhatsApp group or any other shared space — is shared in a context of mutual confidentiality.

All participants are asked to commit to a group confidentiality agreement before joining. The commitment is this: what is shared in this group stays in this group. Members agree not to repeat, share, or discuss what other participants disclose — not by name, and not in any way that could identify them.

UNBOUND cannot be held responsible for breaches of confidentiality by other group participants, but we take all reported breaches seriously and may remove participants who breach this agreement.

The programme founder observes the same limits of confidentiality in group settings as in individual sessions, as set out in Section 3 above.

5. Data Confidentiality vs. Programme Confidentiality

This policy covers programme confidentiality — what you share in the context of engaging with UNBOUND. It is distinct from data privacy, which concerns how your personal data is collected, processed, and stored. For information on data privacy, please refer to our Privacy Policy at getunbound.co.uk/privacy. The two policies work together but cover different aspects of your information.

6. If Confidentiality Needs to Be Broken

Where it is safe and appropriate to do so, we will tell you that we are considering breaking confidentiality and why, give you the opportunity to take action yourself where possible, limit what we share to only what is necessary for the specific purpose, and tell you what action we have taken after the fact.

If you have concerns about how a confidentiality situation has been handled, please contact us at [your@email.com].

7. Questions and Concerns

If you have any questions about this policy before, during, or after your engagement with UNBOUND, please email [your@email.com].

This policy should be read alongside our Terms & Conditions and Privacy Policy, both available at getunbound.co.uk